S.V.S Meet and Greet Reviews

About 20 minutes waiting for the driver going and the same time waiting for the car coming back. Probably won't use them again.

Drop off was fine, called prior to arriving at Stansted and driver was waiting. On return car was parked in car park with no driver or keys, we had to wait quite some time for the driver to return with the keys. He did however apologise for the delay.

Drop off of my camper was fine. On the pick, I had a problem ringing you. My mobile would not work, so I used a payphone in the luggage retrieval area. For 60p ! I did not get time to clarify everything but I gave you my name and that I was picking up the camper. Your staff took about 25 minutes to get to me, which was not entirely their fault because of the lack of a clear call from me, but still rather slow. The customer care of the driver who came was excellent.

When we got to the airport we phoned 20 min before as instructed but still had to wait about 15 mins for them to pick the car up /on returning the car was there .

I have used SVS Meet and Greet before with no issues and good service. On this occasion however they were short staffed on the return journey and took 30 minutes to drop the car back to the airport.

The service for collecting and returning the car was very efficient, but we were very disappointed that the car was splattered all over with very large and very dirty bird droppings. I thought I had read in the advertising that the cars are parked undercover which I now doubt very much. It will cost me £20 to have the car valeted and so this makes the service very expensive.

They were always on time, we did not have to wait for them. Excellent service! Two minor complaints: (1) the ourside of the car was quite dirty when we collected it, and (2) they did not give us a receipt when we handed over the keys (we even asked for the receipt).

On return the flight was early and it seems the meet and greet did not keep check of return flight times. When I was in the baggage hall they said that I had arrived too early. Well, I could not help that if the flight was early. My ciggerette lighter was also missing from my car. I was told that it could be replaced at a later date and that they would call me. I found it thrown in the back of my car. Overall, service was ok but would have helped if the above issues did not occur.

The service was good and punctual. However, I realised as we got outside having landed and taken back the car, that I'd left something on the plane and had to dash back to the airport to make enquiries. As the car was returned to the drop off car park, and it was 25 mins before we left it, I had to pay a hefty £15 for the car park rather than the expected £2. Maybe you could emphasize to customers that they need to leave immediately or they will pay a lot more than £2.

Drop off was trouble free. When we asked about where we would pick up on our return we were told that we would be told when we rung on arrival. This we did and the instructions were rattled off to us at speed. We asked for a repeat of the instructions and again this was rattled off. We had trouble locating the pick up area and after waiting 15 minutes we rang again. We were told that we were in the drop off area and again directed to the pick up area which we eventually found. The person meeting us had not been overly helpful and was in fact condescending and curt. Printed instructions about where to pick up our car would have been very helpful and we cannot understand why these were not supplied. The exit ticket would not work in the payment machine so we had to get help with this too. Although one of the least expensive options for valet parking, for the reasons above we shall not be using this company again.